AIRAVATAIntelligence

Airavata Intelligence · for luxury travel agencies

Everything your agency knows, working for you, even at 11:40 at night.

We build a second brain for your agency: your hotels, your clients and the way you write, captured once. Then the admin around every booking runs on it. Your advisors keep the craft. Nothing reaches a client without your approval.

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The story of one enquiry ↓

Chapter one · The enquiry

11:40PM

A returning client messages your senior advisor. Family of four, Switzerland in May, their anniversary. The children are 8 and 11. Mountains, but nothing too remote.

Your advisor sees it the next morning, between two client calls and a supplier follow-up. The client's preferences from their last trip are in an email thread from last year. The child policy of the hotel she has in mind is in a PDF somewhere on the shared drive.

By the time a proper reply goes out, it is late afternoon. The client has already asked two other agencies.

Mehra familyWhatsApp
Hi! Thinking Switzerland in May for our anniversary, with the kids this time (8 and 11)
Mountains but nothing too remote please. Can you suggest something like last time?

Seen 09:52 am

Chapter two · What you already know

The answer was in your agency all along.

You knew what the Mehras loved last time. You knew which hotels take children of that age and which have a minimum stay in May. You knew how your agency writes to a client of twenty years.

It was just scattered: in inboxes, WhatsApp threads, PDFs and the heads of two senior people. When one of them is on leave, or moves on, part of your agency goes with them.

InboxesPast trips, preferences, every promise made
WhatsAppHalf of every client conversation
Shared driveFact sheets, rate rules, child policies
Two senior headsThe judgement nobody wrote down
A second brainAll of it in one place, in your own accounts, ready for any advisor to ask a question of, with the source attached.

Chapter three · The same enquiry, with a second brain

Same client. Same team. A different morning.

  1. The daily brief

    Every enquiry that reached your inbox overnight, quotes waiting for a reply, today's payment and option deadlines. Your advisor knows what matters before her first call.

  2. The message, pasted in

    Your advisor pastes in the WhatsApp. Within minutes there is a clean brief, the questions still to ask, and a reply drafted in your agency's voice.

    Brief
    • Returning client · family of 4, children 8 and 11
    • May, dates to confirm · anniversary
    • Last trip: loved the spa, disliked long transfers

  3. Your advisor approves and sends

    She adjusts one line and sends it. The client has a thoughtful reply before breakfast is over.

  4. A proposal from the hotels she chose

    Written up from your own hotel files, then checked before it goes out. One line is flagged.

    Fact check

    To verify: minimum stay in May, not confirmed in your hotel file.

  5. No reply yet

    A short, warm follow-up is drafted at the right moment, so the quote does not go quiet.

  6. And every date after that

    Payment due dates, cancellation cut-offs and the document checklist are flagged ahead. Next year, their anniversary comes up a month early.

Nothing here replaced your advisor. It took the copying, searching and chasing off her desk.

Chapter four · Your agency's version

Every agency has its own leaks. We start with yours.

The audit finds the one that costs you most. We fix it, measure it, and only then add the next.

01

Replies go out late

A brief and a draft reply the moment an enquiry is pasted in.

02

Quotes go quiet

Every open quote tracked, with a follow-up drafted on time.

03

The same hotel questions

Your hotel knowledge in one place, answers with their source.

04

Deadlines slip

Option, payment and cancellation dates flagged before they arrive.

33%Agoda 2026 Travel Outlook

The other conversation

One in three Indian travellers already plan with AI. Before they message you, many have asked ChatGPT.

AI assistants cannot see your contracted rates or live availability. They do shape which agencies get mentioned. Do you know what they say about yours?

Free AI snapshot

What ChatGPT and Google's AI say about your agency, what they get wrong, and who they recommend instead.

Ask for yours

Around the second brain

Once it knows your agency, it can speak for it.

Two services sit on top of the second brain. Both draw on the same hotels, clients and voice, so they read like your agency, not like a template.

Add-on

A website AI recommends

An agency website built so ChatGPT and Google’s AI can read it, understand it and cite it. The free AI snapshot finds the gaps; the website closes them.

And for your clients, private trip pages: a proposal or itinerary sent as a beautiful link instead of a PDF, made the way we make our own hotel agent guides.

Add-on

Your social content, in your voice

A monthly plan, captions and carousels built from your hotels and your seasons, using what the second brain already knows about them.

Every picture shows the message on its slide, and you approve every post before it goes out.

Ground rules

Luxury travel runs on trust. So does this.

Always

  • Drafts for a person to check. Your team approves and sends every message.
  • Uses facts from your own files. Anything it cannot confirm is marked "to verify".
  • Upgrades and perks are "subject to availability" unless the hotel confirms them.
  • Your files stay in your own Google or Microsoft account. You own it.

Never

  • Sends, books or takes a payment on its own.
  • Chooses hotels for your clients. Your advisors do that.
  • Is set up to hold passport, PAN, Aadhaar, card or bank details.
  • Replaces your team. It gives them their time back.

Why Airavata

We built it for our own desk first.

Airavata represents luxury hotels to Indian travel agencies, and has spent more than a decade in Indian luxury outbound travel. We sit on the other side of your enquiries every day.

Our own second brain answers agents' questions on the hotels we represent, drafts our trade emails and writes our morning brief. What we set up for you is what we use ourselves.

"Your advisors should spend their day on clients, not on copying, searching and chasing."Kapill Sharrma, Founder

How we work

Start with one workflow. Grow from there.

1

Audit

A 45-minute walk through one real enquiry, from first message to final payment. Findings within 24 hours.

2

Foundation sprint

About 30 days to capture your hotels, clients and voice, and put the first workflow into daily use.

3

Run and measure

Sixty days of use, measured against the baseline from your audit.

4

Grow

Add the next workflow once the first is a habit.

Questions and answers

Airavata Intelligence, answered

What is a second brain for a travel agency?

A second brain captures your agency's hotels, clients and the way you write, once. The admin around every booking then runs on it: a daily brief of overnight enquiries and deadlines, a clean brief and draft reply when an enquiry is pasted in, proposals written from your own hotel files, follow-ups drafted on time, and payment and cancellation dates flagged ahead. Your advisors keep the craft, and nothing reaches a client without your approval.

Does Airavata Intelligence send messages, book or take payments on its own?

No. It drafts for a person to check and uses facts from your own files. It never sends, books or takes a payment, never chooses hotels for your clients, and does not replace your team.

Where is our agency's data kept?

Your files stay in your own Google or Microsoft account. The system is not set up to hold passport, PAN, Aadhaar, card or bank details.

How does an engagement start?

With an agency audit: a 45-minute walk through one real enquiry, from first message to final payment, with findings within 24 hours. If there is nothing worth building, Airavata will say so. Fees are shared after the audit.

How long does it take to set up?

A foundation sprint of about 30 days captures your hotels, clients and voice and puts the first workflow into daily use. That is followed by sixty days of use, measured against the baseline from your audit, before the next workflow is added.

What is the free AI snapshot?

A short report on what ChatGPT and Google's AI say about your agency, what they get wrong, and who they recommend instead.

Do Indian travellers use AI to plan their trips?

According to the Agoda 2026 Travel Outlook, one in three Indian travellers already plan with AI. AI assistants cannot see an agency's contracted rates or live availability, but they do shape which agencies get mentioned.

Why does Airavata offer AI services to travel agencies?

Airavata represents luxury hotels to India's travel trade and has spent more than a decade in Indian luxury outbound travel. It built its own second brain first: it answers agents' questions on the hotels Airavata represents, drafts trade emails and writes the morning brief. What it sets up for agencies is what it uses itself.

Start here

Book an audit. Bring one real enquiry.

Forty-five minutes, and a written view of where your agency loses time and bookings. If there is nothing worth building, we will tell you. Fees are shared after the audit.

Not ready yet? Ask for the free AI snapshot.

Kapill Sharrma
Founder, Airavata
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Tell us your agency's name, city and team size. Please do not send passport, PAN or payment details.